Skip to the content

Terms & Conditions

Booking fees and transaction fees

Kindly note that a £1.50 booking fee applies per ticket, which is included in all prices that you see advertised. For all bookings made online or over the telephone, a transaction fee of £2.50 is charged (per order).  The transaction fee includes the cost of postage, handling and processing your order. Collection at Box Office may be required if tickets are ordered five days before a performance.  Don’t forget, if you purchase your tickets in person at our Box Office, you benefit from no transaction fees.

Concessions

Concessions apply to patrons under 16 and over 60, and they are available on many of our shows, at the promoter/production management’s discretion. Concessions must be requested at the time of purchase and can’t be changed. Proof of concession may be required.

Grand tickets

For some shows we offer a Grand ticket rate.  This ticket rate is for our patrons of over 60 who are accompanied by at least one child.

Companion tickets

We are pleased to offer one companion ticket for registered carers for £1.50 each.  Please contact our Box Office in person or call 01474 337459 to arrange this.

Young children

Young children are welcome at The Woodville, and effort is made to make their early theatre experiences magical.  Young children, including babes in arms, require a valid ticket, and children over 24 months old will need to be paid for. Please advise the Box Office on arrival if you have booked online and require a ticket for a babe in arms. For some shows, children under the age of 16 may need to be accompanied by adult. Please check before purchasing tickets for children.

Groups

Group deals and discounts are available on selected events and can be purchased or reserved by visiting or contacting our Box Office on 01474 337459 or boxoffice@gravesham.gov.uk. You can also visit our shop to find out more…  

Exchanging tickets

Tickets can be exchanged on shows with multiple performances at the venue only, subject to availability.   There is a fee of £2.50 per order to do so.

Covid19 Refund & Exchange Policy

We are keeping our website up to date with the shows that are currently scheduled and we are delighted to be taking bookings.  However, we are aware that the situation can change quickly and we will refund, exchange or credit with immediate effect should it be necessary.

Covid19 Food & Beverage Refund Policy

Due to changes in government legislation and our duty of care as a hospitality venue, our Bar and Café service is now pre-order only. This is to minimise queuing and crowding in in the foyer and bar areas to reduce the risk of transmission. All alcohol, soft drinks, sweets, snacks and lunch packages must be booked and paid for in advance of your visit to the venue. We regret that we are unable to offer refunds or exchanges against food and beverage items – all sales are final.

Covid19 Ticket Bookings & Social Distancing Policy

Recent government legislation dictates that people should continue to socially distance from those they do not live with wherever possible. Gravesham is a Medium Local Covid Alert Level, meaning it is against the law to gather in groups of more than 6 unless everyone is from the same household or support bubble. Within a group of 6, if you are from different households you must continue to socially distance, including when you are seated inside The Woodville for a concert, show or screening. 

Patrons must check with their full party before booking to be certain they comply with the above legislation. All parties must ensure they purchase seating options that enable them to remain appropriately socially distanced if they are not from the same household or support bubble. Blocks of seats in any denomination – 2,3,4,5 or 6 – are for patrons who are from the same household or support bubble. If you are not from the same household or support bubble (and therefore need to remain socially distanced), you will need to purchase seats that are socially-distanced from each other. Failing to comply with this legislation puts both yourselves and others who use the venue at risk.

Let us know

If you have any concerns or comments regarding your visit please ask for the duty manager.