COVID 19 CUSTOMER FAQ
WHEN WILL GRAVESEND CINEMA RE-OPEN?
We are planning to re-open on the 13th July 2020
Please click on the following link for our film schedule:
IS IT SAFE TO COME TO GRAVESEND CINEMA?
The safety and well being of our patrons is at the forefront of everything we do. We are following government guidelines in order to ensure that our cinema is a safe place to visit.
WHAT SAFETY MEASURES HAVE BEEN PUT IN PLACE?
All patrons from different households will be seated 2m apart.
All toilet facilities will be stocked with anti-bacterial hand soap.
Hand sanitizer stations provided across all areas for patron use.
Our high standard of cleaning will be added to with particular attention to the areas which will be used more by our patrons.
HEALTH CHECK STATION
We have implemented a health check station - all patrons will visit this before they are able to enter the auditorium.
At present, patrons are only able to pre-book a ticket using our online or telephone facility. No door tickets are available. Transaction fees (usually £2.50) have been lifted to account for this change in procedure. Tickets can be printed at home or shown to stewards from your mobile phone at the newly implemented Ticket Check Desk.
In order to help reduce the risk of a local outbreak of coronavirus, we are taking contact details for customers attending the Woodville. In line with guidance issued by the Department of Health and Social Care, we will share them with Test and Trace Personnel, if asked, in the event of a fellow customer or staff member testing positive for coronavirus
STAGGERED FILM TIMES
Our film screening start and finish times have been staggered to ensure patrons leaving a screening do not cross paths with patrons arriving for a screening.
All patrons will be directed towards specific seats by our stewards, who will ensure there is a 2m distance between them and other patrons. Those in support bubbles or the same household will be seated together in parties of up to 4. If your party is larger than 4, please note you will need to split into 2 groups to be seated - this is to keep everyone safe. If your group size is larger than 4 and there are several children in the party, please ensure you arrive with enough adults to supervise children when the group is split.
CAN I BUY FOOD AND DRINK?
Yes, our onsite cafe Spotlites will be open before screenings. You are welcome to purchase food and drink from our reduced menu.
Patrons may purchase food and drink from Spotlites ONLY by contacless card payment, up to the value of £45 per transaction.
Plastic screens have been installed at our cafe till point to ensure the safety of both staff and patrons during ordering.
TRAINING & PPE
All Woodville staff have received relevant Covid-19 training and PPE has been provided to staff as per goverment guidelines for use where necessary.
HOW WILL SOCIAL DISTANCING BE ENFORCED?
We have updated our seating plan so that patrons will always be seated 2m apart from another household. Our stewards will direct you to a specific area and row of seating depending on your party size - please follow their guidance.
WHAT ABOUT MY ANNUAL PASS?
Annual Passes that have expired are being extended for use beyond the 4 months that we have been closed. Due to the new, extremely limited capacity of the auditorium please contact the box office to pre-book.
WHAT ABOUT MY COMPLIMENTARY TICKETS
THAT WILL NOW BE OUT OF DATE?
As with our Annual Passes, any vouchers or complimentary cinema tickets that have expired can still be used up to four months after their date. However, to guarantee seats please contact the Box Office to pre-book.
HOW CAN I EXCHANGE A GIFT VOUCHER, CREDIT
NOTE OR FULL LOYALTY CARD FOR A SEAT?
Please contact the Box Office prior to the cinema screening you would like to see and a member of staff will be able to help with the booking.
HOW DO I GET IN CONTACT WITH YOU?
Please contact our Box Office directly who will be able to help with any queries not mentioned above. They can be emailed on:
Alternatively you may wish to telephone on 01474 337 500
Lines will be open as follows:
Thursday 2nd July 10 am - 2 pm
Friday 3rd July 10 am - 2 pm
From Monday 6th July Onwards
10 am - 2 pm Monday to Saturday